Order Processor

Job Title: Order Processor
Location: Bridgend
Department: Order Processing
Reporting to: Order Processing Team Leader
Responsible for (staff): N/A

General Purpose of Role:

  • Raise Orders for dispatch, collection or logistics requirements on time and in accordance with standard procedures. Track shipments to ensure on time delivery to maintain client satisfaction.
  • Deal with Clients and Suppliers on a daily basis reporting any issues to the relevant PCI Bridgend personnel.

Main Responsibilities:

  • Raise Sales Order on Sage 200 and prepare any additional paperwork e.g. Pro-forma / Customs invoice, import license, QP (Qualified Person) certificate, Certificate of analysis or M.S.D.S. (Material Safety Data Sheet), etc.
  • Book courier as required for all Sales Orders.
  • Liaise with courier companies on a daily basis to ensure that shipments are delivered on time and any issues or delays are followed up.
  • Liaise with clients directly on a daily basis to provide shipping information, AWB (Air Waybill), etc.
  • Assist with Client queries or issues which may arise via orders inbox notifying all relevant personnel.
  • Conduct second check for order documentation raised by colleagues prior to dispatching paperwork to the Warehouse.
  • Liaise with Operations Co-ordinator, Warehouse and Project Management on a daily basis to prioritise urgent dispatches or urgent order requirements.
  • Feedback to appropriate personnel regarding any issues or orders which may not be delivered or which may compromise the client, the product or the company.
  • Ensure when shipping information is raised AWB (Air Waybill) is entered onto SAGE for tracking and visibility purposes.
  • Track orders within 24 hours of dispatch and update POD (Proof of Delivery) on SAGE 200 Purchase Orders.
  • Raise Sales Order on SAGE 200 for any collections or logistics requirements as standard.
  • Confirm with clients that collections have been made.
  • Cover Order Processing colleagues whilst on leave or absence.

Specific Qualifications:

  • Minimum three GCSE’s Grade C and above in English, Science and Mathematics (or equivalent).

Previous Work Experience:

  • Experience with using Sage 200 desirable but not essential.
  • Order processing experience is desirable

Specific Knowledge / Skills Competence:

  • Excellent written and communication skills.
  • Attention to detail.
  • Experience of writing and awareness of GMP documentation desirable.
  • Experience of MS Office and Sage applications.

Behavioural Competencies:

  • Analytical thinking and Problem Solving
  • Customer Service
  • Judgement and decision making
  • Self-Confident
  • Written communication
  • Verbal communication
  • Self-Motivation/ achievement drive
  • Trustworthiness
  • Conscientiousness
Posted on Categories EU, EU Bridgend, Vacancies

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